FAQ

Is this website secure?
Yes – SSL protects our buyers' transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Is my privacy assured?
Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.

I don't want to enter my credit card details online. Can I still place an order?
Yes – just place your order as normal and select the "Bank Transfer" option on the checkout page. Please send us a copy of the bank transfer receipt once the payment is complete.

Can I send my order to a different address?
Yes – just enter the name and address of the person you want us to deliver to in the 'Delivery Details' section when you are placing your order.

How much does delivery cost?
For full details of our delivery charges, visit our Delivery section. The costs of overseas parcel are based on the number of bottles ordered and delivery destination.

How quickly will my delivery arrive?
Unless the item ordered is unavailable, most deliveries will arrive within 2-3 working days after the order is placed. We will contact you if any items on your order are out of stock to advise on lead times or suggest an alternative.

Is there a minimum order?
No – we are happy to ship just one bottle.

Can i order in bulk/wholesale?
Yes - and you will receive a discount depending on the size of your order. We are also flexible about bulk item delivery arrangements. Click here for enquiry.

What happens if my parcel is damaged when it arrives?
If your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as 'Arrived Damaged' or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.
If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Are all of your bottles available to buy from the website?
Almost every item we sell is listed on the website, If you are looking for a specific product not included on the site, please contact us.

Change in your order status
While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

Out-of-stock items
While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

Discontinued items
From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. If you paid with a credit card, we will not charge you for the cost of the item or any associated taxes, shipping and handling charges.